Lee – Product Support Specialist

As a Product Support Specialist, we provide support to healthcare organisations, ensuring that the system is working correctly and is suitable for their requirements. We investigate complex issues and the almost ‘puzzle-like’ nature of this side of the job is one of the things I enjoy the most. There is also a real sense of satisfaction from resolving issues like this and improving service for our users.

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Megan – Product Support Specialist

I love that I get to take ownership of pieces of work which I can see through to the end. An example of this is when I have worked closely with NHS Trusts, usually if they are having difficulty with issues on SystmOne. I attended meetings with these Trusts to make sure that their issues were resolved and they were happy with the end resolution. Tasks like this mean I’ve gained a lot of confidence since working here. I’m not afraid to voice my opinion and I am a lot better at speaking in public.

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Sarah-Louise – Product Support Specialist

I have been working on the Product Support Specialist team since graduating from Leeds Beckett University with a Music Production degree. On top of providing support to our users, I’m currently responsible for supplying monthly reports to our Trusts, which include call statistics, system availability and staff activity. I have gained so much confidence from working…

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